Hi Moderators and other panel members
I availed service of Sandeep Packers and Movers, Pune to shift my household items from my residence in Pune to Delhi. I was promised that the complete movement will be door to door; directly from my Pune address to Delhi address and there will not be any loading/unloading in between. The truck will start from Viman nagar Pune and reach at my above said address in Delhi directly. For this i was even charged extra money.
At the time of discussion I was promised safe delivery of all my household items by you. As per our discussion the goods were transported from Pune to Delhi. The consignment was delivered to me on 2nd October'09.
While receiving the goods I noticed following deficiencies in the service.
The truck which was carrying the items was a local numbered truck; which ultimately means that contrary to the promise made to directly do door to door shifting from place of pickup to place of delivery) the complete household items have been unloaded and again loaded to different vehicles during the transit.
The packing has not been done properly due to which most of the items were broken or had multiple scratches and major dents, which would be difficult to repair (List provided below).
Many Items were broken (List provided below).
Some of the items were not been shifted at all.
I have stopped the payment of the remaining 5000 rupees to them.
In all following damages have been made.
The Steel Almira has multiple major dents on both sides.
The front top of the Almira has been completely destroyed beyond repair.
The refrigerator has multiple major dents and scratches on the front side.
The wooden top of the TV Trolley has been broken from one corner.
Two wheels of the TV Trolley is broken.
Back of the Microwave oven has multiple major dents.
Middle glass of the Dining table is broken.
Glass of the picture frame (two frames, one big and other small) is broken.
Glass of the wall clock is broken.
Many crockery items have been broken.
The assembling of the Bed, Dinning Table and Center Table was not done by them.
One Leg of the center table is broken.
Aqua guard has been left in Pune, due to which I have to buy drinking water.
Although i had paid for unpacking, it was not done by them, i had to myself do unpacking for the items
This has been informed to them (by phone on their mobile no) and to their staff members (face to face discussion) here in Delhi office but no effort has been made by them to rectify.
Also the Insurance papers for which I have paid separate money has not been given to me.
I have called them several times, each time i am told that they will do it by eveing, but never turn up.
I have also mailed to them all these details but they are not responding to my mail.
I have also threatened them to drag them to Consumer court, but to no effect.
Please guide me how to proceed, i am ready to file a case against them in any forum if required.
Sandeep Packers and Movers,
H.No. 377, Rajiv Colony
Jakhad Market Naharpurroopa
Office: 9811588787, 0124-3217037, 09860727037 .
Mobile: 9899646264, 09860727037
Email: firstname.lastname@example.org, email@example.com
4th Floor, Mumbai- Pune road,
Chichwad, Pune 411019
Ph No: 020 - 65343582, Cell: 9922220745, 9326717037